Acceptable Use Policy

Effective November 6, 2026

This Acceptable Use Policy sets out what you may and may not do with AppWT CRM, the customer relationship management service operated by AppWT Web & AI Solutions (AppWT LLC) ("AppWT", "we", "us"). It applies to every account owner, every user an account owner adds, and every contractor who signs in to the contractor portal. It works alongside our Terms of Service and our Privacy Policy. Where this policy and the Terms of Service differ, the Terms of Service control.

1. Lawful Use

You may use AppWT CRM only for lawful business purposes. You are responsible for following every law that applies to your business and to the people whose information you store, including privacy, consumer protection, employment, anti-discrimination and marketing laws.

2. Messages, Consent and Do Not Contact

When you use the service to email, text or call anyone, you must:

• Have the consent the law requires before you send a marketing text or make a marketing call, and keep the consent records the service stores for you.
• Honor every opt-out. The service honors a STOP reply to a text automatically; you must not work around it, and you must honor opt-outs you receive in any other way.
• Respect the Do Not Call and Do Not Contact flags in the service and any do-not-call list that applies to you.
• Keep the unsubscribe link in every marketing email and honor unsubscribe requests.
• Identify your business truthfully. Do not send messages with false or misleading senders, subjects or content.

3. The Data You Store

• Store only information you have the right to collect and use for your business.
• Do not store payment card numbers, bank account numbers, government identification numbers or medical records in notes, messages or other free-text fields. Store sensitive documents only where the service provides a place for them, and only when your work requires it.
• Keep information about job candidates and contractors to what your hiring, vetting and placement work needs, and handle it as the law requires.
• Correct or remove information when a person asks you to and the law requires it.

4. Security of Your Account

• Each person must sign in with their own login. Do not share passwords or let anyone use your login.
• Give each user only the role and website access their work needs, and remove access when someone leaves.
• Do not try to reach accounts, websites, records or screens your login is not allowed to reach, and do not try to get around a role, a permission or a website limit.
• Do not probe, scan or test the security of the service. If you find a security problem, report it to security@appwt.us and do not use or share it.

5. Fair Use of the System

• Do not send automated requests at a volume that slows the service for others, and do not scrape the service.
• Do not copy, reverse engineer, resell or rent the service, or use it to build a competing product.
• Do not upload files that contain malware or anything meant to damage or take over a computer.
• Do not use the service to store or send content that is illegal, harassing, threatening, defamatory, or that infringes someone else's rights.

6. How We Handle Misuse

If we reasonably believe an account breaks this policy, we may take any of these steps, in proportion to the problem: contact the account owner, ask for a change, pause sending from the account, remove the content involved, suspend a user or an account, or end the service as the Terms of Service allow. Where the law requires it, we may report the misuse to the proper authorities. We keep an audit log of sign-ins, exports, permission changes and record edits, and we may use it to look into a report.

7. Reporting Misuse

If you believe someone is misusing AppWT CRM, or you received a message you did not agree to from a business that uses it, please tell us. Report security problems to security@appwt.us, and everything else to the contact below.

8. Changes to This Policy

We may update this policy as the service or the law changes. When we do, we will update the date at the top of this page. Continued use of the service after a change means you accept the updated policy.

9. Contact Us

AppWT CRM, operated by AppWT Web & AI Solutions (AppWT LLC)
Email: sales@appwt.com
Phone: (888) 565-0171
By Appointment: 33300 Five Mile Rd, Livonia, MI 48154
Mailing: 14365 Yale St, Box # 47, Livonia, MI 48154